The always-on guest communication layerfor hotels.
For independent hotels: every guest served on every channel, in their own language, day and night.
What your hotel deals with every day
None of this is a failure of your team. It is what happens when every answer depends on someone being at the desk.
The 3pm rush, the phone, the group in the lobby — all on the same two people.
A Russian couple at midnight, and the colleague who could help is back on Thursday.
They check out and you are left with a room number, not a name or a reason to return.
Tomorrow's menu typed again for the board, the screen, the website and the group chat.
The booking is in one system, the spa in another, the guest message in a third.
Printed last season, still showing the old spa hours and a restaurant that moved.
A request at 11pm, handed over out loud, and nobody picks it up at 7am.
They book through a platform that keeps the email, the review and the next stay.
Why HotelGenius?
Four pillars to transform your property
Elevate Guest Experience
AI-powered multilingual chat, digital concierge and instant services for every guest.
Streamline Operations
Centralize requests, automate tasks and coordinate your teams in real time.
Loyalty & Personalization
Smart guest profiles, AI recommendations and integrated loyalty program.
Turn Insights into Action
Monitor KPIs, analyze trends and make data-informed decisions.
A guest asks. Housekeeping already knows.
The request reaches the right department, in the guest's language and in yours, without anyone at the desk retyping it.
- The request goes to the right department
- Guests write in their language, staff read in theirs
- Nothing retyped at the front desk
HotelGenius Features
Intelligence that
understands your hotel.
HotelGenius doesn't just respond. It anticipates, acts, and optimizes every second of the guest journey.
The same hotel, before and after.
Same walls, same guests, same team. Only the handling changes.
A 3am question waits for the morning.
Desk, then email, then housekeeping.
Answers the same question all day.
You read the bad one on Google.
The guest books through somebody else.
Rented back from the booking sites.
The “after” figures are the example hotel’s, as the console computes them. Nobody measured the “before”: those chips describe the state rather than quoting a number we never took.
HotelGenius App Showcase
Discover the HotelGenius App
A modern and intuitive interface that transforms the hotel experience for your guests and your team.
Scroll it and tap it — this is the live app.
A real screen, captured from the live app at Hôtel Lella Baya & Thalasso: the current weather, the hour's activity, dining and spa. A guest scans a code at reception — nothing to download, no account to create.
In service across Hammamet, Djerba and Tunis.
- Hôtel Lella Baya & Thalasso
- Fiesta Beach Djerba
- Hôtel Palais Bayram
- Dar Jerba Narjes
- Laico Hammamet
- + two more
For the team
One console, and what actually happened yesterday.
Guests on the app, what the concierge handled alone, the team’s reply time, open requests, bookings and satisfaction — on one page, by department.
Dashboard
Example Hotel · Saturday 10 October
Guests on the app
36%
23 of 64 in-house guests have an account · 88 devices opened the app
Answered by the concierge alone
74%
31 of 42 conversations needed no one from the team
Team reply time
3 min
median · 9 in 10 within 14 min · 27 replies
Requests
3
open now · 18 new · resolved in 26 min (median)
Bookings through the app
18
11 dining · 5 spa · 2 events
Guest satisfaction
4.6 ★
12 ratings in the period
What guests ask for
Requests made, and what the concierge was asked.
- Restaurants and bars14
- Spa treatments9
- Extra towels6
- A person from the team4
When guests write
Guest messages per hour of the day, hotel time.
Where app visitors come from
Devices that opened the guest app, by how they arrived.
- QR codes51
- Direct24
- WhatsApp13
The console as it is, on an example hotel — the figures are invented, because a real hotel’s data does not belong on a public page.
HotelGenius Benefits
A hotel that is live everywhere its guests are.
What changes from day one, and what we are aiming for next.
Communication
Every channel, one voice, day and night, in the guest's language.
Staff
Less repetition and fewer interruptions: time back for the guests in front of them.
Satisfaction
Answers in seconds, and delighted guests invited to review the hotel.
Growth
Tables, treatments, events and upselling, booked from the guest's phone.
Loyalty
A guest record that grows with every stay: the base to welcome them back.
Direct bookings
Guests booking the hotel itself rather than an agency, through its own offers and channels.
One source, every channel.
The guest app, the website, the screens, WhatsApp and AI assistants all answer from the same, up-to-date base. The hotel changes an opening time once; it changes everywhere.
The hotel keeps its systems: nothing to migrate, and no PMS needed to start.
Our connectors.
On WhatsApp, and inside the AI assistants travellers actually ask. The hotel writes once; its spa, its dining and the day’s programme become readable everywhere.
- WhatsAppLive
Guests write to the hotel's own number; the concierge answers with picture cards, reads photos, and hands over to the team when a person is needed.
- ClaudeConnected · beta
Claude can read a hotel's public information, with pictures, through our connector. Working today, not open to the public yet.
- ChatGPTConnected · beta
The same connector, built and submitted to OpenAI's directory. Working today, not open to the public yet.
- GoogleOne tap, no password
A guest signs in with the account they already have — one tap, no password, no form. The hotel recognises them on the next stay.
Only what the hotel publishes is shared. Never its guests, its staff, or its prices behind a login.
Integration Process
Online in two hours.
Content loaded, guest app, console and screens configured: a property is online within the morning, with no migration and no IT project.
Online in two hours
We load the hotel's content and set everything up with its team
- Restaurants, spa, activities and practical information
- Guest app, staff console and screens
- No migration, and no PMS needed to start
Training
The team takes over the console, in their own language
- Front desk, housekeeping, dining and spa
- Taking over a conversation from the concierge
- Updating a menu or an opening time once
Launch
Guests are invited, by QR code at reception and in the room
- QR codes, screens and website live
- The concierge answers in the guest's language
- We stay reachable through the first days
Your hotel's name. Your hotel's domain.
Your hotel runs on your own domain, in your own colours, with its own assistant. Guests never see our name.
- Your domain, your logo, your colours
- An assistant named after the hotel
- Our name appears nowhere
Fiesta Beach
fiestabeachdjerba.app
A hotel in service. Our name appears nowhere.
The team
Talk to the people who actually build it.
Six people in Tunis. Not a call centre and not a reseller — the people who write the code are the people who answer the phone.
Emna Jmal
Full-stack engineer
Molka Mhissen
Guest experience
Oussema Bouaissi
Founder & CEO
Molka Malek
LLM developer
- Based in TunisNot a support queue in another time zone.
- Two numbers, answered hereThe people who built it are the people who pick up.
- We install it on siteAnd train your team, in your hotel.
Start today.
How many rooms, which PMS, what is costing your front desk the most time. We read every message ourselves.